OpenAI has introduced a long-form-question-answering AI chatbot ChatGPT capable of answering complex questions conversationally.
As a result of its advanced training, this technology can identify what humans mean when they ask a question.
Many users of ChatGPT are awed at the application’s ability to give human-like responses, making it a possibility that it will eventually disrupt how humans interact with computers and alter how information is retrieved. In this article, we’ll discuss the benefits and drawbacks of ChatGPT usage for AI-based conversational interfaces.
What is ChatGPT?
OpenAI developed a large language model chatbot called ChatGPT based on GPT-3.5. As a result, the app can remarkably engage and interact with users in a conversational dialogue and offer surprisingly human responses.
In addition, such language models can perform tasks like predicting the next word in a series of words.
An additional layer of training is Reinforcement Learning with Human Feedback (RLHF), which uses human feedback to help ChatGPT learn how to comply with directions and generate appropriate responses.
Furthermore, we are going to discuss the benefits and drawbacks of ChatGPT usage now.
Benefits of ChatGPT
Here are the advantages of a powerful conversational chatbot ChatGPT.
Helps You To Know The Users
Conversational ChatGPT aids you in getting to know your users better. It enables you to determine their most common questions and needs.
It also offers insights into products and services that interest your users. Hence, it helps you to make strategic decisions to improve user experience and give them a more personalized service with every interaction.
Relieves Burden During the Application Process
One of the most significant advantages of AI chatbots is during the application process for colleges and institutes. The institutional resources are mostly stretched and overwhelmed during this time when students and parents often need clarification and support. ChatGPT enables users to make course inquiries, kick off the enrollment process, and act as virtual teaching assistants, reducing the teacher’s workload.
Provides Immediate Feedback
The AI-powered chatbot can answer general student queries and guide them to relevant information like course modules, lesson plans, assignments, and deadlines.
As AI in the education sector becomes more tech-driven, chatbots reduce the need for administrative agents or customer service. The chatbot can give immediate feedback and answers to queries, directing students and parents through the sales funnel and encouraging them to take further action.
Drawbacks of ChatGPT Usage
Undoubtedly, AI technology is advancing rapidly and seamlessly into people’s digital lives. However, despite the many advantages of this incredible tool, there are some limitations.
Answers aren’t Always Right
ChatGPT is not a search engine, so it cannot scour the internet for information. On the contrary, it utilizes the information it learned from training data to produce responses. Ultimately, this leaves room for error. Therefore, all outputs should be fact-checked for timeliness and accuracy.
Moreover, ChatGPT is trained to give answers that feel right to humans, so it can trick them that the output is correct. On one such occasion, many users discovered that ChatGPT not only provided incorrect answers, but the response was also wildly inaccurate.
Quality of Answers
Another limitation of ChatGPT is that the quality of answers depends on the quality of input. Alternatively speaking, expert directions or prompts are better capable of generating correct answers.
In addition, the chatbot is incapable of providing in-depth information or comprehending the context or nuances in a conversation.
Toxic Response Limitations
ChatGPT is particularly programmed not to offer harmful or toxic responses. Hence, it will avoid answering such questions.
Dangers of Potential Bias
As is the case with all AI applications, all stakeholders should be conscious of the dangers of potential bias. Because if the data that the ChatGPT is trained on is biased, the responses it provides will be biased.
All institutions and business leaders must be vigilant in monitoring output from the chatbot to ensure that it is free from bias or any offensive content.
Final Thoughts
Stakeholders speculate that professions dependent on content production could become obsolete, including everything from professors and playwrights to journalists and programmers.
Since the chatbot’s release, academics and instructors have generated various responses to exam queries that they deem to gain perfect marks if submitted by an undergraduate student. Moreover, programmers have utilized the tool to solve coding problems in obscure programming languages in just a few seconds.
The tool’s ability to generate human-like text responses has prompted suggestions that technology can well replace journalists, programmers, professors, etc.
However, at the current stage, ChatGPT lacks the critical thinking skills, nuance, and ethical decision-making ability that are vital for success in any profession.
ChatGPT also offers entirely wrong answers and gives misinformation as a fact, writing “plausible-sounding but incorrect or nonsensical answers,” says OpenAI.
The company adds that resolving this issue is challenging because there is no source of truth in the data they have used to train the model. Moreover, there can be a problem with supervised training “because the ideal answer depends on what the model knows, rather than what the human demonstrator knows.”
